Home | About | Contact | Articles | Blog | Books | Events Calendar | Glossary | History of Excellence | Newsletter | Virtual Tours | Lean Stocks | Jobs Board

Competitive Intelligence

Competitive intelligence is a formalized yet continuously evolving process by which the management team assesses the evolution of its industry and the capabilities and behaviour of its current and potential competitors to assist in maintaining or developing a competitive advantage. CI tries to ensure that the organization has accurate, current information about its competitors and a plan for using that information to its advantage.

Competitive Intelligence is defined as business intelligence focusing on the external competitive environment."¹ There are several other definitions - all focusing on the same principle. For example "CI is a necessary, ethical business discipline for decision making based on understanding the competitive environment"². Another common definition (from the Society of Competitive Intelligence Professionals³) is "Competitive intelligence is a systematic and ethical program for gathering, analyzing, and managing Information about the external Business environment that can affect a company’s plans, decisions, and operations. Although narrower in scope, it is commonly employed as a synonym for Business intelligence."

The key points in these definitions is that 1) Competitive Intelligence is an ethical and legal business practice. (This is important as CI professionals emphasize that the discipline is not the same as industrial espionage which is both unethical and usually illegal). 2) The focus is on the external business environment. 3) It is linked to the concept of business intelligence. It is important to note that this link does not refer to the software data-mining type definition for business intelligence, but rather, the wider concept of the intelligence required for business decision making. 4) There is a process involved in gathering information, converting it into intelligence and then utilizing this in business decision making. CI professionals emphasize

book_competitive.jpgCompetitive Intelligence: How to Gather, Analyze and Use Information

by Larry Kahaner

 

book_competitiveguide.jpgThe Complete Guide to Competitive Intelligence

by Kirk Tyson

 

book_earlywarning.jpgEarly Warning: Using Competitive Intelligence

by Benjamin Gilad


 
icon_ppt.gif Enterprise Excellence PowerPoint Presentations
icon_tool.gif Society of Competitive Intelligence
icon_tool.gif Competitive Intelligence tips
icon_tool.gif Internet Intelligence Index
icon_tool.gif Evolving Excellence Blog
icon_tool.gif Events Calendar

that if the intelligence gathered is not usable (or actionable) then it is not intelligence.

The term is often viewed as synonymous with Competitor analysis but Competitive Intelligence is more than analyzing competitors - it is about making the organization more competitive relative to its existing set of competitors and potential competitors. Customers and key external stakeholders define the set of competitors for the organization and, in so doing, describe what could be a substitute for the business, votes, donations or other activities of the organization. The term is often abbreviated as CI, and most large businesses now have some Competitive Intelligence functions with staff involved often being members of professional associations such as the Society of Competitive Intelligence Professionals.

Games and Simulations

Training simulations and games to demonstrate the power of lean.
 
Lean Manufacturing - Just in Time, Factory Flow - 5S
More Information